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Ordered item as a “guest,†never received it
I ordered an item logged in as a guest rather than through my eBay account. The item was delivered according to USPS tracking but never appeared in my mailbox (no idea if USPS dropped it off at the wrong house or what). I want to report that it never arrived but because I ordered it as a guest, it is not listed under my purchases, and I keep getting cycled through the same dead-ends that ask me to log in and then say I have no recent purchases. Any better way to follow up on this?
1 comment
eburtonlab
Mentor2 years ago@tamayb313
Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.
Good advice for dealing with false tracking can be found in the marked solution to this thread:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...
What kind of feedback does your seller have?
You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.