Ordered a Item That's defective, Talked with seller, Was advised to return Item For refund.

Locked

Discussions in this board are limited to the original poster and Community Mentors

Unable to get Ebay to process the return. Only wanted a product that worked.

johfran27

Posted 1 year ago·Last reply 1 year ago

1 comment

twinkling.smile

·1 year ago

@johfran27

Use the procedure. Start with opening a return request for an item that doesnâ€™t match the listing.

This is the guide for all kind of returns, including items that donâ€™t match the listing.

From the wrong item, you have to make pictures - at least one - and upload them.

The seller has to accept the return and provide a return label. (Or send shipping money, before you return with tracking.)

The seller has to provide a clear return address.

Ask eBay to step in, if the seller doesn't cooperate. You can do that 3 full business days later.