Ordered a game and the code is useless

Question

Bought a game, and when it arrived, I installed on my pc. To my surprise, the game code was no good, "already in use". Seller won't issue a full refund, nice guy this Solosun1; he sells a game he has installed himself!

comics-scifi-collectibles · Answer

@robsbook94 Sorry your item is not as described.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.

Here's what you need to do:

Open a return with the reason doesn't match description or photos. Or doesn't work/ defective

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.