Order will not cancel after being refunded

Question

I needed to cancel an order for an item that was previously sold and had inadvertently been listed twice. I refunded the order in full, and it said it was cancelled, but it still shows in my orders as needing to be shipped. When I try to cancel the order, it tells me I can't cancel because it has been refunded. I don't want this to affect my metrics as not having shipped. Any advice? I know I should have cancelled the order instead of refunded.

disneyshopper · Accepted Answer

You can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding. Include your name, ebay user ID, email address. Someone will contact you in a couple of days.

https://www.instagram.com/ebay/