Order number 18-11231-41363

Question

Issued the refund and never received the item back I even provided shipping label for Buyer to send it back. Contacted twice and never responded

comics-scifi-collectibles · Answer

@kit10244k3p

Never issue a refund until you get the item back. The buyer can't print a return label from the request once a refund is issued. If you think your buyer will cooperate you can buy a label on Pirateship.com and save it as JPEG and send it in to the buyer in eBay messages. If the buyer doesn't use the return label Pirateship will refund you in 30 days.

This is how returns work>

If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.

The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.

If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&quer...

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Sel...