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Order not shipped
Hello. I ordered an item a few days ago on September 13th. I requested a cancellation soon after ordering, but the cancel request was rejected as no action was taken by the seller. Due to the cancellation request being rejected, the item would have to be delivered. However, the seller hasn’t responded to any messages I sent them about the item, and still hasn’t shipped the item yet. I can’t report the item has not arrived just yet either. What action do I have to take?
2 comments
lady_madonna
Mentor1 year agoYou will have to wait until the latest estimated date of delivery has passed by at least one day to take action.
Go to your Purchase History and click on Order Details next to the item title to view the latest estimated date of delivery.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 business days, you can ask Ebay to step in to help you.
jef8532
OP1 year agoThanks for the help. I most likely have to wait 3 business days after so I can ask eBay to step in.