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Order never received
Summary: La discusión trata sobre un pedido que no fue recibido, planteado por scous_rn4e1. lady_madonna participa en la conversación, aunque no se ofrecen detalles adicionales en los contenidos de la discusión.
I ordered a Crash Bar for a 1995 Suzuki 1400 Intruder December 1, 2025. Funds were taken from my Bank Account on December 2, 2025. The shipping and tracking was created and it never got past the first bubble. I asked the seller several times to inform me on the status of the shipment. I got no reply. I requested eBay step in and got a reply from the seller that it was lost by the shipper and the seller asked if I wanted a refund or replacement. I told them I wanted a Crash Bar. The shipper never created another shipping document and it appeared the seller couldn’t see my communication with them. After 21 days of inactivity on the sellers part, eBay cancelled my request. I finally figured out how to talk to a human being at eBay and she was kind and took my information to elevate it to a Specialist. I have been in contact with 4 Specialists by now and I have shared all my communication to the seller, proof of the purchase and the Specialists tell me I have exceeded the 30 day money back guarantee. They all have asked me to contact the Seller. I have contacted the seller multiple times and get no reply. This is coming up on 6 months and nobody from eBay has offers a solution to my problem. At this point do I contact police authorities and pursue prosecution of eBay and the Seller for Wire Fraud?
lady_madonna
Mentor4 months agoThere is nothing further that can be done through Ebay since your refund request was closed due to inactivity on your part since you were the one to file the dispute.
This is not Ebay's fault since you did not take action within the 21 days you were allowed to ask Ebay to step in to help you. No legal basis for prosecution of Ebay.
You can file a dispute through the funding source you used to pay for the item.
In the future, when you file a dispute on Ebay, if the seller does not respond to the dispute, you have up to 21 days from the day you filed the request to ask Ebay to step in to help you.