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Order never received
Bought an item have a receipt but didn't get it and ebay cant find order number or item number
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Bought an item have a receipt but didn't get it and ebay cant find order number or item number
inceptions
Mentor8 months agoHi @sharorolf-85
If you don't see the order in your My eBay > Purchase History, you likely checked out as a guest instead of using your account. To get help with a guest order, see this link:
See this link:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest%20purchase&context=9056_SELLER&lucenceai=lucenceai&docId=HELP1151
If the order IS in your Purchase History, here's what to do...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.