Order never received

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I ordered blood pressure machine it never arrived. I only received empty box. Order number is 25-12179-05531. can l receive the item or refund. There is nothing to return

cathhinc0

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Posted 1 year ago·Last reply 1 year ago

1 comment

twinkling.smile

·1 year ago

328 View listings

@cathhinc0

Since you received at least something, you have to choose for requesting a return for an item that doesnâ€™t match the listing.

This is the guide for all kind of returns, including items that donâ€™t match the listing.

https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

From the wrong item, you have to make pictures - at least one - and upload them.

The seller has to accept the return and provide a return label. (Or send shipping money, before you return with tracking.)

The seller has to provide a clear return address.

Ask eBay to step in, if the seller doesn't cooperate. You can do that 3 full business days later.

All based on eBay's Money Back Guarantee.