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Order never arrived and i was given someone elses tracking number
Summary: dir-124 shared a frustrating experience about an electric scooter purchased on eBay. After receiving notification that their order had passed customs and was scheduled for an early arrival, they were informed the package was delivered, but it never arrived. Upon visiting the post office, they discovered the tracking number provided belonged to someone else's order. Attempts to contact the seller and resolve the issue have failed, and now they are unable to address the problem as the dispute window has closed. They are seeking advice to get their money back.
I have been trying to get this issue resolved for awhile now. I purchased an electric scooter on ebay, I was charged and about a week later i went to check the status of my order and it said that it had passed customs check and would be arriving earlier than it said it would be. I purchased the scooter June 19 and it said it wouldnt be delivered until July 23. The next thing i know it says that my package was delivered June 25. I checked everywhere and there was no package. I went to the post office with my tracking number and asked where my package was. She looked into and the tracking number that i was provided was not even my tracking number it was someone else. So then i went to try and contact the seller and neither the seller or the page that i bought my scooter on were found. I want my money back. Now when i try and have been trying for a month to do anything it says that the window has been closed. How is that even possible when i never recieved anything. please someone help me.
eburtonlab
Mentor2 weeks ago@dir-124
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping. If it has been more than thirty days since tracking showed "delivery", this may not work, though.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.