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order missing and can't be refunded
Hello,
I placed an order as a guest order #17-13481-80839. The seller is willing to refund it but when search for the order it isn't in my order history, I can't give feedback about it from the order confirmation email received, and it doesn't show up when I type it into the search field for guest orders. What can I do to receive the refund? The seller said they are willing to give the refund but "I even try to refund you without the return by system still does not allow me." Why is this happening that the order can't be found and cant be refunded on the seller's end?
Thank you.
5 comments
eburtonlab
Mentor9 months ago@blahb55
The account you are posting with was created December 25th. Is it possible the order was placed using a different eBay account? If so, sign out of this account, sign in to that account and go from there.
blahb55
OP9 months agoI ordered as a guest, but the guest order details page is missing when I visit it from the order confirmation email. Ive signed out of my account, cleared cache, tried opening the order details link from a browser I never use. I tried find guest order details and received nothing back. How can I request a refund when I cant receive a callback from a live agent?
eburtonlab
Mentor9 months agoAh, guest orders are not connected to your eBay account.
For help with a guest order, sign out of your current eBay account, then use the "order details" link in the email you received from eBay regarding the guest order, or else right-click on that link and open it in a private or incognito browser window.
blahb55
OP9 months agoYes, I signed out and cleared cache, then tried to open the order details link from the email confirmation page. But it just says the page is missing. I even tried opening the link from a browser I never use. It keeps just saying the page is missing.
eburtonlab
Mentor9 months agoIn that case, contact eBay directly.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/