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Order fulfilled by Walmart
I ordered a large rectangular galvanized tub from a seller on ebay. It is the same item that Walmart carries but they were out of stock. I found the identical item here, so I ordered it. Yesterday a gentleman pulls up outside with a trunk full of Walmart deliveries, and one was for me. It was an oval shaped galvanized tub, and smaller than what I ordered from ebay. However I did not order this from Walmart. I checked the order number and it is no where to be found on my account. This morning I receive a message from the ebay seller I purchased the large tub from. They say my item was delivered yesterday, and ask if I was happy with it. They show a photo of my driveway. I messaged them I did not receive the item. But I think I know whats happening. I believe they are fulfilling their orders through Walmart, then Walmart delivers them. They are packaged in Walmart wrappers. No shipping is charged to the seller . But my ebay order does not show it was shipped or delivered and there is no tracking available. Also, the sellers shop is a ton of Walmart merchandise. Also, I probably got the wrong item sent because it was substituted for the item that they were out of stock when I searched their site. It shows I have paid for the original item I ordered, and will either have to do a return or say I have never received my ordered item. Has anyone else ever encountered this situation?
wooden_flower
Mentor2 years agoThere are lots of sellers trying to use other retailers in this way. It is against the rules. You can report the seller for this violation.
On this page select violated policy - https://www.ebay.com/help/action?topicid=4022 then select other. In the box write 'seller purchased from walmart to fill my order after I made my purchase - it was delivered by walmart'.
Then message the seller and tell him you received the wrong item and will return it to him - not to walmart - if it is reported delivered and can open a return request, otherwise, you will open a not received claim for a full refund and donate the wrong item to Goodwill.
latolh32
OP2 years agoThank you for your quick response. I will go read the article right now. Have a great day.
wooden_flower
Mentor2 years agoThanks! You, too 🙂