Order dispatched and delivered to customer

Question

I posted an order bought from me but I do not used the label generated by eBay because it was an ordinary label and I have to insured the item because of it cost.
However, the order has been delivered to the customer and the customer has send in message to thank us for the quick and efficient delivery but the delivered order is still showing dispatched.

How can I change the postage status to delivered ?

comics-scifi-collectibles · Accepted Answer

@aade5563 This is volunteer help on eBay.com in the US. The UK site likes to send us visitors.

You can connect with fellow buyers and sellers on the eBay UK Community pages> https://community.ebay.co.uk/

Your site rules and functions are a bit different so I don't want to give a wrong answer.