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Order disappeared
I received confirmation of an order I bought and paid for, but now there is no record of the purchase. I have a valid order number, but when I try to track it or request information I am told that no purchase exists.
1 comment
mr_lincoln
Mentor2 weeks agoHi @eastwind147
Whether you purchased as a Guest intentionally or accidentally here is what we advise:
First, you are covered by the eBay Money Back Guarantee for 30 days from receipt: eBay Money Back Guarantee policy
Next, you may have inadvertently purchased as a Guest so you will have to log OUT of your eBay account to do anything with the Guest purchase. The email you received should have a link for you and this Help page will assist you as well: Buying as a guest | eBay
On a side note, Guest purchases cannot be merged with an eBay account nor can you leave Feedback on the transaction.