Locked
Discussions in this board are limited to the original poster and Community Mentors
Order disappeared
Ordered and paid last week, but cannot
find the order with order no. and in Purchase. How to check my order ?
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
Ordered and paid last week, but cannot
find the order with order no. and in Purchase. How to check my order ?
eastlaneave
Mentor2 weeks ago@qihd1713
It sounds like you purchased the item as a guest.
To see the details, start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can view the Order Details or talk to the seller.
You can open an Item Not Received case if needed
1) Select View order details in your order confirmation email.
2) Select Item Not Received
3) Follow the steps