Order Cancellation

Question

I recently placed an order from an international seller. Within 24 hours of placing the order, the seller removed every item theyâ€™re selling from their page. Additionally, they marked their account on vacation until after the estimated delivery of the item. How do I get my money back? I believe Iâ€™ve been scammed. Thank you!

inceptions · Answer

Hi @mosut-904

Sellers typically put their items on Time Away a couple of days before leaving to give them time to get all orders shipped before they go.

If you don't receive your item, here's what to do...

Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.