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order cancellation
I mistakenly placed an order that was pick-up only. As soon as I realized, I cancelled the order. The seller refused, and depite my efforts with paypal and my bank the funds transferred. Now I'm out cash and product.
Any similar experiences? Ebay was no help at all...
3 comments
wjl57
OP9 months agoNothing seems to take into account it was local pick-up; nothing was to be shipped. That was my error and why I wanted to cancel. Well I see now paypal has refunded my money so things are certainly better...
eastlaneave
Mentor9 months ago@wjl57
I am glad you got your money back
eBay would have refunded you too, since the seller had no proof of delivery (there is a code used on local pickups for proof of delivery).
However, once you filed with PayPal or your Bank, then eBay can't help.
I recommend in the future, use eBay Money Back Guarantee first, if that fails use PayPal, if that fails, you bank.
This way you have 3 chances to get refunded. If you skip ahead to PayPal, then you can't go back to eBay.
eastlaneave
Mentor9 months ago@wjl57
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.