Hello, I purchased an item by mistake yesterday, Saturday, and two hours later I requested a cancellation. Today is Sunday, the item hasn't shipped and doesn't have a tracking number. The seller says they're rejecting the cancellation because the item was already in an advanced stage of processing. Clearly, that's impossible because today is Sunday. I've contacted eBay Help, but the botchat doesn't offer a solution. What should I do?

Hi @psicoarte If you requested the cancellation within two hours of purchase and the seller has not shipped the item yet (especially if there is no tracking number), the seller is required to honor the cancellation request based on eBayâ€™s policy.If the seller is claiming the item is "in an advanced stage of processing" even though it's Sunday and hasn't shipped, it sounds like they may be trying to avoid the cancellation, which is not in line with eBayâ€™s policy.What you shoul...

ORDER CANCELLATION | Ask a Mentor

Home
News & Updates
Buying & Selling
Explore Categories
About
Community Events
eBay Help

Discussions