Order arrived damaged. I am the seller. What do I do? | Ask a Mentor | eBay Community

Order arrived damaged. I am the seller. What do I do? | Ask a Mentor | eBay Community

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Order arrived damaged. I am the seller. What do I do?

Order arrived damaged. I am the seller. What do I do?

char2177

422 View listings

Posted Jul 21, 2026 at 9:34 PM · Edited Jul 21, 2026 at 9:34 PM·Last reply 3 weeks ago

1 comment

disneyshopper

Mentor3 weeks ago

8654 View listings

Did the buyer send photos of the damaged item, the outer packaging, the inner packaging, the shipping label? If so, and the buyer files a return request for Item Not as Described, you can fully refund the buyer, and then file an insurance claim with the carrier.