option to ask ebay to step in not available on accepted return

Question

How do I get ebay to step in and help with a return? I have submitted a return request. The seller agreed to the return & is responsible for return shipping, but then replied that they're not able to buy a return shipping label. I have contacted the seller multiple times to clear up the issue, but no response. The option to ask for ebay help as described in the link below does not work - the option to select ebay help is not on that page. https://www.ebay.com/help/buying/default/as...

wooden_flower · Accepted Answer

You can speak to customer service and ask them to instruct the seller to send you the funds for the return shipping. To speak to customer service, use the link on the left side of this page â€œhave us call youâ€ - https://www.ebay.com/help/contact_us?id=4002&st=10 If you don't see 'have us call you' right under the chat link, click chat.  Then at the bottom of the chat topics, click more, then click contact an agent.