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Opening a case
How long does a buyer have to open a case on an item?
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Discussions in this board are limited to the original poster and Community Mentors
How long does a buyer have to open a case on an item?
jacbarcollectibles
Mentor5 months agoDepends on the reason. The buyer can open a case for an "Item not received" for 30 days from the last estimated delivery date shown on their purchase history. The buyer has 30 days from receipt of the item to open a case for an "Item not as described" or any other request through eBay. After this time they will have up to 180 days from purchase for them to open aa charge back with their payment source (actual time depends on their payment source). If the buyer opens a charge back it will cost the seller a $20 fee from eBay and buyer almost always win a charge back as their payment source determines the outcome not eBay.