Locked
Discussions in this board are limited to the original poster and Community Mentors
Opening a case
The problem I have is trying to open a case when there is no choice for the fraudulent way a person has sold something. Numerous times now over the years I have had to go to the post office to pick up a package because the seller didn’t put the right amount of shipping or postage on the package. The most recent was somebody who outright committed fraud and tried to ship me a package listing it as “media mail†when the item was a Barbie doll. This is clearly and obviously not media. The seller tried to scam the post office. I was very upset because I had to go to the post office to pick up the package and pay more shipping because the seller lied. The other problem, which I didn’t like is, I’m disabled, live rurally and it cost me my time and gas and trouble and aggravation to have to do this. The seller refuses to answer emails so I definitely left them negative feedback but open the case with eBay. The only way to open a case was to actually call them. There should be more options for opening a case. The few things eBay lists are not enough. This is what my complaint is today. We shouldn’t have to jump through hoops to go after a crooked buyer or a crooked seller. I am thankful though that I got a full refund of the item for the seller committing mail fraud. Thank you, eBay for that, but please make adjustments to your complaint and opening a case departments!
comics-scifi-collectibles
Mentor2 years ago@mrbigdaddy89 sorry you had a bad seller. It's always a good idea to look at sellers feedback pages to see if they have negative feedback for incorrect shipping.
You can file a return request right from your purchase history. You never need to call. The return reason would have been "doesn't match pictures or description."
HOWEVER when an item comes postage due you need to refuse it and then select doesn't match pictures or description. eBay can not force the seller to pay the shipping cost shortage but they CAN force the seller to refund you 100% once the seller receives the item back.
Then you save the notice from the post office that shows it was postage due before you refuse it. Next you contact eBay customer service with the postage shortage proof and they approve the refund.
Postage due is the ONLY reason a buyer can refuse a package and not lose their eBay Money Back Guarantee.