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Opened case for missing item. It came, but is not as described. eBay won’t allow me to change my cas
Since I opened a case for a missing item, eBay says I got the item and I am not eligible for a refund. But the item was listed as new with tags and it isn’t.
How do I get eBay to address my new complaint?
4 comments
mr_lincoln
Mentor2 years agoHi @fuzz1002
If you filed a claim that you did not receive the item but in fact you did then that claim is closed.
You can still file a claim that the item is not as described via the item in your purchase history.
fuzz1002
OP2 years agoIf I close the current case for not receiving the item, will that prevent me from opening a new case, or can I start a new case for item not as described?
mr_lincoln
Mentor2 years ago@fuzz1002
Let the claim run its course, the Seller has 3-4 days to respond to the claim by uploading the tracking number. If they don't you can go back and have eBay close the claim and refund you.
If the Seller uploads a valid tracking number and eBay closes the claim then you can file the other return claim previously mentioned.
fuzz1002
OP2 years agoI followed your recommendation. I closed the case about not receiving the item. I opened a new case about the item not as described and immediately got a return label and a full refund.