Opened a return and seller is threatening my life

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I started a return for an item and the seller is threatening my life if I don't cancel the return. They started texting and calling me too. I reported them several days ago and nothing has happened. I have no intention of dealing with this lunatic any more. Need ebay to issue a refund, they can just look at his messages and see dozens of threats.

incrediballs_paintball_refurbishment

408 View listings

Posted 8 months ago·Last reply 8 months ago

5 comments

mudshark61369

Mentor8 months ago

"There is no such thing as foolproof, because fools are so darned ingenious" (unknown)3113 View listings

@incrediballs_paintball_refurbishment

You have been given some good advice already in how to deal with this through ebay, but have you considered contacting the seller's police dept. and reporting the threats to them?

Usually those threats are just empty ones, Years ago it happened to me and I replied I was hiring the Norris-Segal, protection agency to come after them, and they stopped. eBay processed the refund.

Unavailable member

·8 months ago

Their profile isn't available.

Hi @incrediballs_paintball_refurbishment

Be ready to Escalate the return request just as soon as possible by Asking eBay to step in:

> Ask eBay to step in

> Check the status of your request

incrediballs_paintball_refurbishment

OP8 months ago

408 View listings

I am hoping to escalate but the seller is also threatening to accept the return at the last second but I don't intend to mail anything back to this lunatic after he threatened me and my family. Seller went insane, started talking about being in a cult and stuff. So if they accept the return what do I do? Credit card chargeback at that point?

Unavailable member

·8 months ago

Their profile isn't available.

@incrediballs_paintball_refurbishment

I am very sorry that this is happening to you. Since you already reported the seller, do you want to try to Contact eBay Customer Service? If so, here are some ways to do it. Good luck:

Contacting eBay Customer Service:

If you require assistance from eBay, click on this > eBay Customer Service help page link.

Be sure to scroll down the page until you see > "Need more help? Get the help you need from our automated assistant, or contact an agent."
Click on the Contact Us button
Select whether it's a > Selling or Buying issue.
Next, click on the related topic.
Look for the "Chat with our automated assistant" link.
If your questions remain unanswered by the automated assistant, type Agent into the text box and click on the send icon. It might be necessary to type Agent into the box more than once.

eBay Customer Service help on Social Media:

> www.facebook.com/ebay
> www.X.com/ebay

> eBay for Sellers: Instagram

Do Not Post Your Account Information Publicly. Use the private messaging options. You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.

The eBay Social Media Agents usually respond in a day or two and may research the situation better than a "chat session" agent.

Using eBay Help Pages:

The ? icon:
When you see the ? icon on an eBay page, you can click on it to access eBay Customer Service, Report content, Send feedback, or to Report a technical problem:

Unavailable member

·8 months ago

Their profile isn't available.

@incrediballs_paintball_refurbishment

Did you see/use the reporting option that is shown at the bottom of the > Report a seller page (see screenshot below)?