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Open letters to eBay
Hello,
Please escalate this issue for a more careful review.
The core problem is being missed: my item is not counterfeit. The issue is that the listing information was misrepresented because eBay’s own listing workflow allowed me to copy/post from another listing based on an exact photo match / “sell similar” style process.
Continuing to frame this as a counterfeit issue is inaccurate and harmful. It creates the impression that I attempted to sell counterfeit goods, which I strongly dispute. eBay’s own response acknowledges that I listed in good faith. This is not a case of me knowingly selling a fake product. This is a case where eBay’s system allowed an inaccurate listing structure/details to be copied, then treated the resulting problem as if I were selling counterfeit merchandise.
That distinction matters.
I am not asking eBay to ignore policy. I am asking eBay to accurately identify the problem:
- The item itself is not counterfeit.
- The issue appears to be listing misrepresentation caused or enabled by eBay’s listing tools and/or existing marketplace data.
- Calling this “counterfeit” unfairly labels me as someone selling fake goods.
- eBay currently has many active listings with the same or similar issue, which shows this is a platform/system problem, not an isolated bad-faith seller problem.
I also reported several other listings with similar issues. At least two were not properly addressed by eBay’s automated or AI-assisted review process. That further supports my concern that the review system is not correctly identifying the actual issue.
I am being reasonable and giving eBay an opportunity to correct this before the matter escalates further. I have preserved all communications, original listing information, screenshots, examples of active listings, reports submitted, and eBay’s responses.
Please provide a clear written response addressing the following:
- Will eBay correct the classification so this is not treated as a counterfeit accusation against me?
- What exact listing element caused the removal?
- Why does eBay’s system allow sellers to copy or create listings from existing marketplace data that can then trigger this type of enforcement action?
- What is the proper way to relist this item without eBay labeling it counterfeit?
- Will eBay review the active listings with the same issue and correct the broader marketplace problem?
Please slow down and review the documentation carefully. This is not simply about one removed listing. This appears to be a systemic eBay listing/review problem that can wrongly harm sellers.
Regards,
Hello,
Please escalate this appeal for human review. This response does not address the actual issue I raised in my prior correspondence.
This concerns:
Item: 287335791860 — 2025 Panini Icon Collection Mahomes #3
Reference ID: 2-105485190191
Related prior issue: Item 287335793066 — 2025 Icons Patrick Mahomes/Marquez Valdes-Scantling Icon Connections Red Foil
Related Reference ID: 2-105485289940
The current response again frames the issue under eBay’s Counterfeit policy, but that classification is inaccurate.
This card is not counterfeit. It came from a sealed pack, inside a sealed box, purchased from an authorized retail seller. The only way this card could be “counterfeit” under that fact pattern is if Panini’s own sealed retail product contained counterfeit cards, which would be an extraordinary claim. If eBay is making that claim, I am asking eBay to state that clearly and provide the basis for it.
If eBay’s concern is that the listing description, category, item specifics, or copied listing data created a mismatch or misrepresentation, then the issue should be classified as a listing accuracy / misrepresentation / documentation issue, not as counterfeit. Those are materially different accusations.
This is the same core issue I raised previously: eBay’s own listing tools and marketplace data can allow sellers to create or copy inaccurate listings, including through photo match / “sell similar” style workflows. When eBay later treats that as “counterfeit,” it unfairly suggests the seller attempted to sell fake goods, even when the item itself is authentic and the seller acted in good faith.
In eBay’s prior response, eBay stated:
- eBay acknowledged I listed in good faith.
- eBay acknowledged the issue involved the item being described as an original licensed reprint / not the actual card.
- eBay also referenced documentation requirements and appeal steps.
That confirms my concern: the problem is being treated as counterfeit when the real issue appears to be how the item was listed or interpreted by eBay’s system.
I am prepared to provide documentation showing lawful sourcing, including retail purchase information, and I am also prepared to submit the card to PSA to further document authenticity if eBay continues to classify the card as counterfeit.
Please answer the following directly:
- Is eBay claiming the physical card itself is counterfeit?
- If yes, what evidence supports that claim?
- If no, why is eBay continuing to apply the Counterfeit policy label rather than treating this as a listing accuracy or documentation issue?
- What exact listing element caused the removal?
- What exact documentation will resolve the issue: retail receipt, online order confirmation, payment proof, sealed box/pack photos, PSA submission, or something else?
- Will eBay correct the classification so my account is not treated as though I attempted to sell counterfeit goods?
I am not asking eBay to ignore policy. I am asking eBay to accurately classify the problem and stop framing an authentic card from sealed Panini retail product as counterfeit without evidence.
I have preserved all communications, listing information, screenshots, examples, reports, and eBay’s responses. Please provide a clear written response from a reviewer who can distinguish between an allegedly counterfeit item and a listing-data or documentation issue.
Regards,
