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Open Case
Question i have a case open about an item I haven't received, the seller asked me to close the case prior to shipping the item. Is this normal? Or do I close the case after I receive the item. Please help
6 comments
inceptions
Mentor4 months agoHi @msfili31
Only a scammer would instruct you to close the case before he resolved the problem.
On the 4th business day after opening the case, if the seller hasn't refunded, go back to the case and use the option to ask eBay to step in. They will force the refund.
msfili31
OP4 months agoThats exactly what I thought. But I wanted to make sure. I tried calling ebay they wont answer. Thank you so much.
inceptions
Mentor4 months ago@msfili31
Just as an FYI, you can't call eBay. They do not have a customer service number (though you may find some scammers online that pretend to be eBay CS). You must request a call back from the Help page that most closely matches your question by typing Agent in the chatbox. It's a frustrating process, so you might consider coming here first with questions. If we can't help, we'll refer you to eBay CS.
msfili31
OP4 months agoOh dang i didnt know that. thank you. i will do that thank you 🙂
inceptions
Mentor4 months ago@msfili31
You're welcome!
jacbarcollectibles
Mentor4 months agoNever close the case because the seller asked you to. If you do this then you cannot reopen the case if the seller does not follow through.