only partial refund issued for item destroyed in shipping and not delivered

Question

I'm in the US, I bought an item from a guy in England, and three days in, the tracking says the 'parcel was damaged beyond repair', never to arrive. Seller issued what he said was a full refund, but it's just a small part of the total. He can't do anything further from his end. And now I also can't request a refund because ebay says I've already received a full refund, which I have not. Chat is unhelpful as it keeps sending the conversation around in circles. It's infuriating. What can I do?

comics-scifi-collectibles · Answer

@solidwriter . If the seller shipped using the Global Shipping Program then they don't have access to the customs fees and international portion of the shipment. This could be why you didn't get the full refund. I recommend contacting customer service on Instagram. Here's how to contact eBay general customer service. 1. CLICK THIS LINK: https://www.ebay.com/help/contact?type=ContactUs&topicId=4000 2. Select a category that best matches your problem. 3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot. 4.Type AGENT ( you may have repeat steps 3 and 4) 5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability) Monday to Sunday 5:00 am to 09:30 pm PST Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding. https://www.instagram.com/ebay/ 6am to 6pm PST