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only a partial refund
I ordered a set of hard doors for my Polaris Side by Side. They arrived in perfect condition. When I opened the box they were well packed, but did not contain any hardware to install the doors. I contacted the seller several times and they suggested I hire someone to install the doors. Impossible without the necessary hardware. Back and forth with the seller with no relief. All I wanted was the seller to send the hardware so I could install the doors. Ebay go involved and I was able to send the doors back for a refund. I was required to send pictures of the returned items. So now they only credited me back a partial refund stating they were not in the same condition when sent to me. I say **bleep**!! I think they should send me pictures as to why they were not. If there was any damage to the doors it was from shipping. They charged me $150. What kind of appeal do I have?
comics-scifi-collectibles
Mentor8 months ago@thegrays1. Contact customer service and ask for a refund of the rest of your money.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
thegrays1
OP8 months agoThank you for the reply! I can't find anywhere on these pages that says ebay helps with the amount the seller didn't refund. In my case it was $100.54. I will try to contact them during regular business hours.