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One time payment link not working
I haven't used this account in years, forgot it existed. I got an email a couple weeks ago saying that I had $50 worth of unpaid sellers fees (which I had never received any notice of in 6 years) and that I have a month to make the payment otherwise it's sent to collections. I logged in and the one time payment link doesn't work, my account is restricted and I cant update my account to try to regain seller status, absolutely nothing works and anything I try to get to the payment page leads to a "We ran into an error please try again later" error message. Called support 5 times since then all to the same answer of "Its a technical issue please wait 24-48 hours and we'll try again" absolutely useless. Ive scoured every single ebay community and reddit post to no avail. How is a business going to threaten someone with collections over unpaid fees and then not let them pay the fees. I'm assuming this issue was caused by the transition to "managed payments" since I've used this account but either way, nothings working and I need help.
lady_madonna
Mentor2 years ago@krikomilo5
Use the link below, and you can request a call back from Ebay by clicking “Chat with our automated assistant†on the left side of the page. Then type "AGENT" at the bottom in the chat box. (Repeat as needed). You will see an option to request a call back or chat with a CS rep.
https://www.ebay.com/help/contact_us?id=4002&st=10
Available Monday to Sunday 5:00 am to 09:30 pm Pacific Time.
krikomilo5
OP2 years agoI've called them about 6 times so.