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On the hook for refunding full item price to buyer for item that Ebay cancled for suspected fraud
On April 7th I sold a shirt to https://www.ebay.com/usr/jabel_2136 . About ten minutes after I received an email from ebay informing me that the auction had been canceled, and that the buyers account had been suspended. This makes sense as it was a brand new account and the payments were coming from the UK despite the shipping address being in the US. No big deal. I had some trouble getting the listing off my seller tab, so I archived it and didn't think anything of it.
I have now recently been contacted by both the buyer (somehow, despite their account being banned) and Ebay about the order not being received. The buyer was able to open a case against me, and they obviously won because a tracking number was never provided, seeing as ebay told me to not ship the item out when they canceled the sale.
I'm now -19.99 in my payments account. The money the buyer paid never made it out of holding, and even then, that was the full price for the shirt. I wouldn't have even gotten that much in the first place before ebays fees. I included a screenshot of my sale page that shows ebay already issued them a full refund and never paid me out a penny for the sale.
I'd also like to mention I am not able to dispute the claim through any of my seller tabs. I did contact a support agent earlier today, and while he understood my problem, agreed with me, and promised to escalate until he found a resolution, I am yet to hear back after 12 hours. I'm just trying every avenue right now.
eastlaneave
Mentor5 months ago@bluewares448
I am going to discuss this case with some of my colleagues.
To be sure, the buyer was able to open an Item Not Received Case?
bluewares448
OP5 months agoYes! They were even able to message me on the ebay platform! I reached out to them through ebay after I got a the message they brought a case against me and they were able to respond (they asked me to ship out the item or refund them)
Thank you so much for your time