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On hold fees
I don’t understand how can try & collect $250 ‘on hold’ fee since my listing hasn’t even sold. Any help?
6 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
I don’t understand how can try & collect $250 ‘on hold’ fee since my listing hasn’t even sold. Any help?
lady_madonna
Mentor8 months agoYou used the Reserve Price option on your listing. Using the Reserve Price option has a fee.
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section5
"$5.00 or 7.5% of reserve price, whichever is greater (maximum fee $250)
Charged whether or not your item sells"
ricky2656
OP8 months agoIt was my first listing & I thought it would be paid if & when it sold. Still don’t understand about the fee for a reserve. Thanks
lady_madonna
Mentor8 months agoYou are responsible for paying the reserve price option fee even if the item doesn't sell. Please read the link I provided you in my earlier post.
It would be beneficial to you to not use the reserve price option and just start your auction bidding at the least amount you would be willing to accept to sell your item.
comics-scifi-collectibles
Mentor8 months ago@ricky2656 I do not see any active or sold listings on this account. Can you please share the item number of the listing so I can look it up that way?
ricky2656
OP8 months agoNothing was sold. That’s what I’m disputing. I’ve since removed the item. I finally talked to customer service. They said I clicked on it when I posted the item. I thought it would be payable when my item sold. But they said I have to pay even though it didn’t sell. Don’t remember seeing that. They couldn’t explain the fee very well.
comics-scifi-collectibles
Mentor8 months ago@ricky2656. Sorry I didn't see your basketball card magazine in completed when I looked earlier.
@lady_madonna gave you an excellent answer. The reserve price fee is due the moment you list.
The fee is shown at the bottom of the screen before you submit the listing.
You can ask eBay if they will give you a courtesy refund for the reserve fee but there's no guarantee that they will.
If they don't then the account is eventually sent to collections which hurts your credit score.
I recommend using social media.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST