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Old Belgian account, now living in Spain — checkout address verification problem
Summary: rez911 is experiencing issues with their eBay account, which was created in Belgium but is currently being used in Spain. They are having trouble completing purchases due to errors in address verification when trying to use a Spanish address. It appears their account may still be tied to Belgium, causing conflicts with the Spanish delivery and billing address. rez911 seeks advice on how to update or migrate their account from Belgium to Spain, or how to reset the verification process.
Hello,
I created my eBay account many years ago when I was living in Belgium, but I have now been living in Spain for several years.
I am trying to complete a purchase, but I keep running into problems during checkout/address verification. The system asks me to confirm my phone number and address details. My phone number is already linked to the account, but when I enter my Spanish address, I get errors related to the city and postal code, even though the details are correct.
It seems that my account may still be internally linked to Belgium, which could be causing conflicts when trying to use a Spanish delivery/billing address.
Could someone please advise how to properly update or migrate the account country from Belgium to Spain, or how to reset the address/checkout verification so I can complete purchases from Spain?
Thank you in advance.
jtzvwbug
Mentor2 months agoHi @rez911
This is eBay USA. I believe you have to open a brand new account in Spain.
Sign out of eBay USA and try asking about this in the community in Belguim (or try asking from the eBay website in Spain, if you can).
Good luck.
Belguim:
https://www.befr.ebay.be/
> Forums d’entraide
Spain:
https://www.ebay.es