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Ok I bought a gift card and they are telling me the money went to a different account.what do I do
I came home from the store and tried to buy what I needed and was told that my money went to another account.
3 comments
ferncliff-39
Mentor8 months ago@ow276801
Who is telling you that - eBay when you tried to use it?
Did you try to enter the redemption code here -
https://www.ebay.com/gft/balance
You may be a victim of a gift card scam - can you tell if the code had been tampered with at all, taped over, altered, any clues?
Contact eBay Gift card team and see if they can help you with this - keep your receipt handy.
Open this Help page on Gift Cards
At the bottom Click on "Contact us"
In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
Keep typing "AGENT" to any bot questions.
For the box asking "Yes"/"Something else" click on "Yes"
You should see the options to Chat live with an agent, or have them call you.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the Chat option eBay will automatically email you a transcript.
ow276801
OP8 months agoThanks for that it really helped me get a hold of the right people still no resalousn but it will take time .
ferncliff-39
Mentor8 months ago@ow276801
I hope they are able to resolve this for you!