Odd delivery odd return

Question

I recently purchased an item Thursday night and it was delivered by a Walmart delivery driver Friday morning. I have never had this happen before. The item was not the same as the photo and I want to return it. The seller has not answered my message. Do I take it back to Walmart, contact eBay?

Thanks for any help.

lady_madonna · Answer

Since you purchased the item on Ebay, you will need to use the Ebay Money Back Guarantee to file a Return Request: Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdoesn't match description". Attach a photo. IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.