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Occasional honest seller( and buyer) being abused by false INAD claim.
Summary: ccvolvoman2 shares their frustration as a longtime seller and buyer on the platform, claiming they are facing false 'item not as described' (INAD) claims by a buyer. They describe a situation involving brand new items being falsely reported as used by the buyer, with photographic evidence backing the seller's position. They express disappointment with the platform's policies, suggesting that they enable fraudulent behavior and make it difficult for sellers to protect themselves. This experience is causing them to reconsider their future activities as a seller on the platform.
Hello
I am a longtime member in "above standard" status as a seller and as a much-more frequent buyer I can barely remember any disputes with a seller over the condition of an item that I received, perhaps twice in 18 years with my dispute 100% justified and settled amicably with the sellers. No negative feedback. Just sayin that I have a proven track record of dealing in good faith.
So what is currently happening to me as a seller has me ready to withdraw from selling ever again on this platform.
No big story, just a buyer obviously abusing the policies by falsely claiming the items are not as described and even uploading a picture proving this.
Three cases of brand new Directv RC73 remotes in factory-sealed bags and in perfectly new condition. The pic that the buyer sent clearly shows that they are sealed. The buyer's only message is that "most of the remotes are used" which is of course patently false. From what I have garnered by researching my best-case scenario is if the buyer does not return the actual items but returns actual old remotes or nothing at all then I get to file a police report, and IC3 report, a mail-fraud case and then contact a live ebay agent somehow and appeal in order to (maybe) get up to 50% deducted from refund. A $330 sale boiled down to perhaps $60-$70 net. The worst-case and most likely to happen is that I will owe ebay over $100 for my trouble. I am an occasional seller so this one situation is a deal-breaker for me.
It is clear from everything that I have read that ebay is categorically complicit with the fraudulent behavior of abusive buyers and therefore also committing fraud; just because they have drafted their user agreement to protect themselves from litigation does not alter the fact that the platform makes it easy for buyers to abuse the system.
fashionsandbeauty4u
Mentor3 weeks ago@ccvolvoman2
Ebay has a 30-day Money Back Guarantee. A Buyer has 30 days to open an Item Not as Described refund request, even if it's not true. That is 30 days from delivery.
Once that request is opened, the Seller only has three business days to respond with either a prepaid return label or a refund.
If you chose to have the items returned, you would need to refund in full.
Sellers who are Top Rated and offer 30-day returns or are Above Standard and offer free 30-day returns, are eligible to deduct up to 50% of the refund for loss of value.
Sellers who do not offer returns, do not have that option.
If the Buyer returns the items and they are exactly as described, report them for misuse of the Money Back Guarantee.
I realize this is frustrating and I'm sorry you have to deal with this.