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Nova Post Tracking Numbers on eBay Redirect to FedEx, Causing Orders to Stay in 'Label Created'
Hello, I often ship orders with Nova Post (Nova Poshta) from Ukraine. Whenever I add the tracking number to an order on eBay, the system automatically recognizes it as FedEx, which is incorrect. When buyers click the tracking link, it redirects to the FedEx tracking page where no information appears (“label created,†not shipped). As a result, all my Nova Post orders show as “label created†and never get marked as shipped or delivered. This confuses buyers and impacts my seller ratings.
Can eBay update the system to include direct Nova Post tracking or allow sellers to specify the carrier manually, so tracking updates properly from Nova Post’s site instead of FedEx?
Does anyone know which department or eBay support contact can resolve this, or if there’s a technical ticket open for this issue? Any recommendations appreciated!
