eBay Community logo
    • Home
    • News & Updates
    • Buying & Selling
      • Buying
      • Selling
      • New to selling on eBay
      • Seller Tools
      • Shipping
      • Returns
      • eBay Advertising
      • Payments
      • Mobile Apps
    • Explore Categories
        • eBay Motors
        • Electronics
        • Collectibles & Art
        • Home & Garden
        • Clothing, Shoes & Accessories
        • Toys & Hobbies
        • Sporting Goods
        • Books, Movies & Music
        • Health & Beauty
        • Business & Industrial
        • Jewelry & Watches
        • Specialty Services
        • eBay Partner Network
        • Accessibility
        • eBay Developers Program
        • eBay Cafe
        • eBay Live
        • Community Mentors
      • Ask a Mentor
    • About
      • About the Community
      • Share Community Platform Feedback
      • Report eBay Technical Issues
      • About eBay
    • Community Events
      • Events
      • Seller Circle Hosts
      • Seller Circles
    • eBay Help
    All PostsDiscussionsBlogsIdeasQuestions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions

    Locked

    Discussions in this board are limited to the original poster and Community Mentors

    • Buying & SellingChevronRightIcon
    • Ask a MentorChevronRightIcon
    Notified item was out of stock but will not let me cancel
                     

    IMG_8875.png

     is there anything I can do about this?

    mandercakez
    mandercakez
    113View listings
    Posted 4 months ago·Last reply 4 months ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    comics-scifi-collectibles

    comics-scifi-collectibles

    Mentor4 months ago
    1933View listings

    @mandercakez  A seller can accept or decline a cancelation request.   It's odd that they ask you to cancel and then declined it.  An eBay agent can't force the seller to cancel.

     

    Sorry your purchase didn't go smoothly. Here's how to get your money back.

    Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date . 

    You have 30 days from the last estimated delivery date to file a refund request on eBay. 

    Select your item on this page to start a refund request:

    https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=

    4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

    https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

    If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.

                                           
                                                                                     
    •                                                              
    •                                                              
    •