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NOTICE! Ebay holds high value, AFTER funds available, then more processes
Summary: diamond-angel expressed frustration with eBay's automated support system, highlighting issues with account processes, such as identity validation and offer acceptance settings. They critiqued the AI bot for being obstructive and causing significant delays in resolving issues. eburtonlab suggested seeking advice from other sellers or contacting eBay via social media. diamond-angel emphasized that the AI design is inherently flawed and not a matter of inexperience, while another participant clarified that the current board is limited for mentoring discussions only.
I've been out here for years. 100% positive, EBAY evaluates me as ABOVE, but i sell a high value item, they hold the money, even after rave reviews from Buyers. So, money comes available, and THEN they want to add another process, 'validate your identity,' I upload all the id, and the ACCOUNT is basically FROZEN until their bot decides I'm a human. I DESPISE EBAY AI PROCESSES, their 'support bot' does a repetitive question/menu string, can't get to a human to get help. 45minutes in the bot that's blocking. ALL the questions it asks and the repetitive articles it provides have -0- application to the problem. HERE'S ONE: I signed up for auto-accept offers over a specific minimum. EBAY AUTOBOT sucks HOURS away from other job, costing me money.
EBAY: YOU NEED TO WRANGLE YOUR AUTOBOT. THERE NEEDS TO BE A 'NONE OF THESE' button, and the 'call me' button next. The bot just blocks, then you can't even type anything in to superseded its WRONG answers. I have been inside the ebay system 5hours today trying to get help for THREE PROBLEMS that are the fault of ebay technical.
THE QUESTION IS: When are you going to improve the bot to allow 'none of these' to supersede its stupid answers?
Next QUESTION: When are you going to fix the technical platform issue where it is not ACCEPTING OFFERS ABOVE THE MINIMUM SET BY THE SELLER?????????
diamond-angel
OP1 week agoInteresting that ebay 'locked' it prevent participation. OTHER SELLERS ARE HAVING THE SAME ISSUES. Identifying those issues, according to ebay 'comments,' helps 'ebay improve ebay.' Why is this locked out?
eastlaneave
Mentor1 week ago · Edited@diamond-angel
This is the Ask a Mentor board. Only you and mentors can reply here. That's what 'locked' means here.
If you want replies from other sellers, you can start a discussion on the Seller board
https://community.ebay.com/forum/selling-57920/
or Payments board
https://community.ebay.com/forum/payments-57917/
eburtonlab
Mentor1 week ago@diamond-angel
If you are having problems getting a call back from eBay, you may be better off asking your offer question on the Selling board for advice from experienced sellers, or else contacting eBay via direct message via instagram:
https://www.instagram.com/ebay
diamond-angel
OP1 week agoThe core of the problem is the ai bot blocking. the design is very poor. I've been here for years, so would consider 'experienced,' and on the 'evaluation,' labled by ebay as 'above standards.' it's not experience that's going to solve the problem, no disrespect. Ebay design of the bot blocking access to support for 15-20minutes of circular questions that do not apply to the problem is the problem. it would save HOURS of frustration to redesign the 'get help' functions. Endless article buttons that do not apply, and 'more options' that also do not apply to strange problems, is not the solution. But then ebay is a 'check box' ai nation. Humans don't matter much.