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Not seeing the correct reason for cancelling an order
I recently sent a best offer to watchers on an item. Someone accepted my offer but didn't pay. It's been two weeks - I sent them an email asking if they want the item or should I cancel the order and got no response. I want to cancel the order as not paid but the only options I'm presented with are "Out of stock or damaged", "Buyer asked to cancel", or "Issue with buyer's shipping address". Should there be an option to cancel as unpaid or should I just select "Buyer asked to cancel"? I don't want to be dinged for them not paying.
1 comment
woodland_gnome
·3 years agoDid you send an invoice? That can reset the clock (supposedly only if the s/h fee is revised, but we've heard that that is not the case and "reminder" invoices also reset it).