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Not receiving a product you paid for
What are your options when EBay totally screws you on something you order and paid for but didn’t receive but at the same time the seller lied and said you got it when you didn’t get, in my view this is a problem created by EBay so how do we get this fixed?
1 comment
rfmtm
Mentor2 years agoIf tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case.
If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.