Not my wallet!

Question

How do I handle a return that I believe that the item they took pictures of to return aren’t the same wallet? I don’t want bad reviews but as a new sellers I have already had 4 trolls hit me up where eBay stepped in. This not the same wallet I posted and sold.

krazzykats · Accepted Answer

You have to accept the return.

comics-scifi-collectibles · Answer

@rosiest_15 Sorry for the delay in replying, life has been busy.

I understand that this is frustrating.

If the buyer files a refund request SAYING that the item is not as described then you need to accept the return and issue the return shipping label.

The eBay Money Back Guarantee overrules your returns policy. Your return policy is only for buyers remorse refund requests such as doesn't fit, changed mind, etc.

If you do not accept the return willingly then the buyer can ask eBay to step in and force a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection:

https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER

After you receive the item back you can try and appeal the case.