Not getting refunded for shipping label

Question

This is my first time dealing with this but a buyer bought an item on 11/27, I then packaged it up and about an hour later they cancelled the order so I refunded them and then cancelled the USPS shipping label. I was told it could take up to 21 days but I still haven't gotten a refund and I've called eBay twice and both times it's "give it another 2-3 business days." It's now been 7 weeks. Has anyone had this happen and if so what did you do to get your money bank? Thanks.

stuff4divas · Answer

@h2poe to make sure your cancellation went thru, read the following>

Canceling a shipping label

You have 28 days to cancel an unused USPS, FedEx, or UPS label purchased on eBay. It can take up to 21 days for the carrier to approve or reject the refund. If approved, funds will be credited to your original funding source.

eBay standard envelope labels can't be canceled once they have been printed. For more details, please see the eBay standard envelope terms and conditions.

Here's how to cancel a shipping label you printed on eBay:

Go to Track and manage your shipments in Seller Hub or Manage shipping labels in My eBay.
Find the item you'd like to cancel the shipping label for, then from the Actions column, select Cancel Label.
Choose your reason for canceling the label.
Select Send request.

If your QR code has been scanned at a participating drop-off point to print your shipping label, the label is considered used and can't be canceled.

If u properly cancelled the label in accordance with the above, u can go to the post office with the tracking number/label, proof of payment and get a refund from them