Locked
Discussions in this board are limited to the original poster and Community Mentors
Not getting account confirmation text.
I need to add funds to my bank account. After adding my info it needs to confirm it by sending me a text with a confirmation number. However I am not getting a text and the phone number is correct. Can someone help?
4 comments
bassfish40
OP1 year agoNo I can’t get the text confirmation number to show up on my phone from eBay to enter verifying my account. Haven’t even got to the point of any deposits.
comics-scifi-collectibles
Mentor1 year ago@bassfish40. You'll need to contact customer service
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
bassfish40
OP1 year agoThank you . Will do.
comics-scifi-collectibles
Mentor1 year ago@bassfish40 "I need to add funds to my bank account." Are you referring to the micro deposits to confirm your checking account for selling?
You will need to contact eBay customer service from #5 below but here are some tips that might help you.
All buyers payments are managed by eBay and sent to your linked checking account. eBay doesn't offer the debit card payout option at first.
How getting paid works>
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
Next scroll down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"
( If you don't see the option on this page to request a call back try back later during business hours of 9 to 5 PT. The option may not be available during high call volume times but this is the best way to contact a Managed Payments Agent)