Non responsive buyer

Question

Sold an item on Friday the 11th and customer wants local pick-up I emailed to set up a location and no response and again today I messaged the customer again and still no response.. so exactly how long should I wait to cancel the order without getting negative feedback.

comics-scifi-collectibles · Accepted Answer

@doublenickel6989 If the buyer did NOT select Local Pick Up when paying then you need to ship the item or you will be marked as late shipping.

If they did choose local pick up then I would go to the order details https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS and select show contact info on the right and then use the buyers phone number to text them.

Let them know that if they do not pick up by X date that you will cancel the order problem with buyers address. I would give them two weeks to pick up at the most.

disneyshopper · Answer

Has the buyer paid? If not, the buyer has 4 days to pay. On day 5 you can file a Cancellation for Buyer hasn't paid. I would then add the user ID to your Blocked Bidders List and relist the item.