Locked
Discussions in this board are limited to the original poster and Community Mentors
Non refund of goods
Can anyone help me? I ordered an item which was damaged when it arrived. I contacted the seller and he told me he would refund me and to throw the item away. When I asked where my refund was, he then said “have I returned the item� I explained that he said he would refund and he has not yet done so. When I try to contact him he doesn’t respond. The eBay help system keeps sending me round in circles. What can I do to get my refund?
2 comments
fab_finds4u
·3 years agoIf you want the Money Back Guarantee to work you have to know how it works.
You go to your Purchase History and find the order. Select Return this item. Select the reason. Not as described or damaged. This opens a case.
The seller will have 3 days to provide a return label or a refund. If they don't then you go back to the case and ask for eBay's help.
If you've thrown the item out then contact eBay and have them read the message where they said to throw the item away.
If you haven't thrown it out open a return case.
kensgiftshop
·3 years agoIf you haven't thrown the item away, go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.