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Non payment
Looking for help from the community concerning those who don't pay. I had a person not pay and finally was able to cancel the order after 5 days. I sent a couple of very respectful notes to the buyer with no response. Today, on the same day that I was able to relist the item I notice that the buyer has bought and paid for a couple of other items on Ebay and received positive feedback?
I filed a report but wonder if anyone has had the same issue and what did you do, if anything, that you thought was helpful? Thank you for any response.
2 comments
disneyshopper
Mentor2 years agoI rarely get non-paying buyers, and when I do, I file the cancellation and place them on my buyers block list. I don't go and see what else they are buying, as I don't really care.
comics-scifi-collectibles
Mentor2 years ago@wvsg108
As a fellow seller I know how frustrating non paying buyers can be.
When a buyer doesn't pay you can cancel the sale after 4 FULL DAYS so on the 5th day cancel as buyer hasn't paid. This gives the non-paying buyer a strike on their account and they also will not be able to leave feedback. Then you relist OR do a second chance offer.
If the buyer receives 2 or more strikes in 12 months then they are blocked from auctions or best offers for one year ( as long as the seller sets this up in account settings) and can only make immediate payment purchases, if they get too many strikes then eBay may remove the buyer from the site.
Do not send an invoice or it starts the clock over again for when you cancel as buyer hasn't paid. eBay sends payment reminders.
Unpaid items:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=1
Add the buyer to your blocked buyer list:
https://www.ebay.com/bmgt/BuyerBlock?
Have you set up your buyer requirements in account settings?
Click this link: https://www.ebay.com/bmgt/buyerrequirements Then block buyers with 2 or more unpaid items in 12 months.
If you are not shipping internationally also block buyers in locations you do not ship to.
Then at the bottom of the screen look for buyer Payment Requirements put a check next to both of these:
Require buyers to provide a payment method before they place a bid.
Require buyers to provide a payment method before they make an offer.
These settings will cut down on your non paying buyer issues.