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Non compliance from ebay, will not let me contact a representative
I have opened a return case for an item that doesn't match the picture.. Ebay keeps running me in circles , the AI. will not allow me to contact an Ebay representative. Never ran into this problem before, Last communication with Ebay representative resulted in the request for a return code, nothing has changed with the return request as if my request has been ignored. Unacceptable in my opinion, they have made it hard to contact in the past. But never denied me the opportunity to speak with someone.
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disneyshopper
Mentor4 months agoYou do not need to speak with a customer representative. Return requests are automated.
Go to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. ebay sends you a link to print out the label. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.