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No shipping, no contact from seller, denial of cancellation
Ordered an item on Feb 19th. As of today, March 13, there has been absolutely no communication on the part of the seller as to why my purchase still hasn't shipped. Tried to cancel with seller but was denied. Is Ebay actually willing to help me or are they only looking out for the seller?
1 comment
eburtonlab
Mentor5 months ago@drummermanmarcus
When is the last estimated delivery date shown in your Purchase History? The day after that, if the item has not arrived and tracking does not show delivery you can file an "item not received" case. You have up to thirty days to do that.
Once you file an "item not received" case, the seller has three days to provide tracking that shows delivery or else refund you. If the seller does not cooperate, ask eBay to step in and force a refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7
If you do not ask eBay to step in within twenty-one business days, eBay will close the case without a refund, so be sure to ask eBay to step in before that.