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No return label provided by seller or by eBay
The information from eBay says I'm supposed to receive an email or eBay message from them or from the seller with a title something like "Here is your return label" or "Start your return." That hasn't happened. It's been days and I haven't received the return label. eBay is totally useless as their system tells me to "ask eBay to step in," but the link to ask them to do that is missing. How do I submit a support request or get the return label printed? Thanks!
korog_the_klingon
Posted Jul 11, 2026 at 9:15 PM · Edited Jul 11, 2026 at 9:15 PM·Last reply 3 weeks ago
8 comments
disneyshopper
Mentor3 weeks agoGo to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. ebay sends you a link to print out the label. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.
If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.
korog_the_klingon
OP3 weeks agoI already initiated the return. You say eBay is supposed to send me a link to print out the label, but it's been several days and I haven't received any such link. eBay says I should receive it in either an eBay message or in an email. I haven't gotten either one. I've contacted the shipper and they've said I need to get it from eBay, but I can't get any response from eBay or find a place to put in a support request.
comics-scifi-collectibles
Mentor3 weeks ago@korog_the_klingon You need to ask eBay to step in and help if the case has been open at least 4 business days and the seller has not provided a return shipping label>
How to ask us to step in
Find the item in your Purchases.
Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.
Go to Purchases
If the system says that the seller already provided a return label then try the blue print return label button on this page>
https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066&st=12&pos=2&query=Return%20shipping%20for%20buyers&intent=return%20shipping&context=DEFAULT_SELLER&docId=HELP1152
korog_the_klingon
OP3 weeks agoYou wrote:
> "You need to ask eBay to step in and help..."
BUT, as I previously posted:
> "eBay is totally useless as their system tells me to "ask eBay to step in," but the link to ask them to do that is missing."
I would LOVE to ask eBay to step in, but there is no link to do that, ANYWHERE.
You wrote:
> "If the system says that the seller already provided a return label then try the blue print return label button on this page"
The "blue, print return label button" just takes me back to my purchase history. What I need is a link to put in an eBay support request.
disneyshopper
Mentor3 weeks agoYou will only get a link to print the shipping label if the sellers accepts the return. If the seller ghosted you, on DAY FOUR or later, you go back to the return request and click Ask ebay to show up when it appears, to force the refund.
comics-scifi-collectibles
Mentor3 weeks ago@korog_the_klingon The ask eBay to step in option is not available until the 4th business day after opening the return request case.
Instagram will be the easiest way to contact customer service.
Here's how to contact a general customer service agent:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
korog_the_klingon
OP3 weeks agoFOLKS, I'm NOT an idiot. It's been WAY more than four days. THERE IS STILL NO "ASK eBay TO STEP IN link" where it's supposed to be. IT'S MISSING, COMPLETELY. The seller says I have to get the return label from eBay. I asked the seller to put in a support request because the label has not yet been generated, but he now will not respond. The eBAY A.I. chat function refuses to help because I have a return in process. It keeps directing me to the return, where there SHOULD be, but ISN'T, a link. This is an ongoing issue. I've seen this same issue go unanswered here for at least a couple years. eBay just doesn't care to fix their website. I obviously can't get any help other than the rote answers that say to do what I've already explained can NOT be done. I'm outta here! Seeya! Buhbye! ¡Hasta la vista! The end.
korog_the_klingon
OP3 weeks ago(BTW, I don't do social media, so I don't have an Instagram (or any other such) account.)