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No retiene no "new Ãtems"
A seller has new phones for sale and does not accept returns.
If the phone arrives with a manufacturing defect, does Ebay offer a warranty?
or will my money be lost?
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comics-scifi-collectibles
Mentor2 years ago@lobito_clow_8 You are protected by the eBay Money Back Guarantee if the item is not as described/ defective. The Money Back Guarantee over rules the sellers return policy which is for buyers remorse returns only : changed mind, found better price, are examples of buyers remorse.
You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos. Or defective.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.